Georgia — Banking: Credit History

Why this matters

A good credit history is essential for securing loans, credit cards, and other financial services in Georgia, and understanding how to manage it is crucial for relocating individuals.

Key facts

• Creditinfo Georgia is the credit information bureau; the NBG, TBC Bank, Bank of Georgia and Liberty Bank launched the 'My Creditinfo' project in February 2021 (announced 1 April 2021).
• Customers sign up through their bank's online or mobile banking; with their consent the bank sends their data to Creditinfo Georgia, and they receive a text message with login details.
• A credit report can be obtained three times a year at no cost, and it covers all credit data the bureau collects and shares with lenders.
• Credit scores and ratings are not in the free statement; they require other 'My Creditinfo' services, whose cost the notice does not state.
• If a customer finds errors, they can contact their bank, Creditinfo Georgia or the National Bank of Georgia.
• Under the NBG consumer-protection FAQ, a bureau may charge for an excerpt on official letterhead but must offer a free alternative, and debt-status information must be issued immediately.
• Complaints made verbally must be offered in writing, and written complaints must be answered within one month.

Steps

1. Obtaining a Credit Report — Relocating individuals can request a credit report from the NBG, but it may require providing identification and proof of residency
2. Correcting Credit Errors — To correct errors on their credit report, individuals can contact the NBG and provide supporting documentation

Timelines

• Written complaint response: Within one month