By accessing or using NomadPilot ("the Platform", "we", "us", or "our"), you agree to be bound by these Terms & Conditions. If you do not agree to all of these terms, you may not use the Platform. These terms apply to all visitors, users, and others who access or use NomadPilot.
NomadPilot is an AI-powered travel planning and booking platform that helps users search for flights, plan itineraries, check visa requirements, and manage travel. We act as a technology intermediary connecting you with travel suppliers including airlines and other service providers including Kiwi.com and Hotelbeds.
NomadPilot is not a licensed travel agent. Flight searches redirect you to third-party booking platforms. Hotel and activity bookings are fulfilled by Hotelbeds, who acts as Merchant of Record for those transactions.
You must be at least 18 years old and capable of entering into a legally binding contract to use NomadPilot. By using the Platform, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.
To access certain features you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are inactive for an extended period.
When you book a flight through NomadPilot, you are entering into a contract directly with the airline via our search partner Kiwi.com. The airline's own terms, conditions, and fare rules apply to your booking.
A service fee may be added to the airline's base fare to cover platform operations, 24/7 trip support, and disruption monitoring. This fee is displayed transparently before you complete any booking.
NomadPilot is not responsible for flight cancellations, delays, schedule changes, or other operational decisions made by airlines.
NomadPilot uses artificial intelligence to generate itineraries, provide travel recommendations, check visa requirements, and assist with trip planning. While we strive for accuracy, AI-generated content may contain errors or omissions.
You should independently verify all critical travel information including visa requirements, entry restrictions, health requirements, and flight details before travelling. NomadPilot does not accept liability for decisions made based solely on AI-generated content.
Visa and entry requirement information provided by NomadPilot is for general guidance only and is sourced from third-party databases and AI models. This information may not be current or complete. Always verify requirements with the official embassy or consulate of your destination country before travelling. NomadPilot is not responsible for denied entry or visa refusals.
Visa Concierge helps you prepare and check a visa or entry application. Your application is prepared and reviewed by NomadPilot staff and by licensed partners we work with, and a person reviews it before it is submitted. NomadPilot is not a law firm and does not give legal advice. Where a service requires a licensed attorney, it is fulfilled by that attorney under their own professional terms.
What you pay. We charge you our service fee, plus VAT or sales tax on that fee where it applies, in the single currency shown at checkout. If our fee is converted from US dollars, the exchange rate used is the one applied at checkout. The official government or embassy visa fee is not paid to us: you pay it directly to the issuing authority, normally on the official site, and we never hold it or add anything to it. Where we hold a verified figure we show it, with its source, for information; otherwise we say it varies. If a service is clearly marked as collecting the government fee in our checkout, the checkout shows the government fee as its own line, separate from our service fee, and we pass it on at cost with no markup and no VAT added by us. In that case we pay the fee to the authority on your behalf when we submit your application, and we do not use it for anything else. Courier, shipping and similar third-party charges, if your case needs any (for example posting documents or returning your passport), are paid by you at cost with no markup. We tell you the exact amount and ask you to agree before it is incurred. Nothing else is added to the total shown at checkout.
No guarantee. Visa decisions are made solely by the authority. We do not guarantee approval, processing times or entry, and we are not responsible for a refusal. Government fees are paid to the authority and are generally non-refundable by it once paid.
Your responsibilities. You must provide accurate, complete and genuine information and documents, and you authorise us and our partners to use them to prepare and submit your application. You remain responsible for the contents of the application. A free official application route is usually available and we show it beside our service.
Cancellations and refunds. You may cancel before your application enters review for a full refund of our service fee and of any government fee we collected from you. After review has started, refunds of our service fee are considered case by case. Once we have paid a government fee to the authority on your behalf, that fee is not refundable by us, whether the application is approved, refused or withdrawn, because the authority does not refund it; if the authority does refund it to us, we pass the refund on to you. Refunds and cancellations are handled by our team on request.
Data. Passport and document data is used only to prepare your application, handled as described in our Privacy Policy, and shared only with the staff, partners and authorities needed to complete it.
Access to our visa and country data API is metered by plan. Each plan has a monthly call quota and a per-minute rate limit. When a quota is reached, requests stop with an error unless you have turned on paid overage; overage is billed monthly at the rate shown for your plan. Failed requests are not billed. Subscriptions renew until cancelled and can be managed from the billing portal in your workspace.
Keep your API keys secret and do not share them outside your organisation. You may not resell raw API data as a competing data product, circumvent quotas or rate limits, or use the API in breach of Section 8. We may suspend a key that is abused or compromised. API data is provided under the same information-only disclaimers as Section 7 and carries no warranty of accuracy or completeness. Visa Concierge applications created through the API are subject to Section 7A.
You agree not to:
The Platform, including its design, code, content, trademarks, and AI models, is the property of NomadPilot and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
Your use of NomadPilot is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your data as described therein.
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
To the maximum extent permitted by applicable law, NomadPilot and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Platform.
Our total liability to you for any claim arising from your use of the Platform shall not exceed the amount of service fees you paid to NomadPilot in the twelve months preceding the claim.
You agree to indemnify, defend, and hold harmless NomadPilot and its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, and expenses arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware, USA.
If you have any questions about these Terms, please contact us at [email protected].